The Incompetence of all Technical Support Personal.

Well today it came apparent to me that a lot of the workers at any technical support from a major company or corporation have little or no proper education, or training on how to actually solve the problems people come to them with. This is true for AT&T, Verizon, Apple and lately Dish Network and Comcast. Why do I say this, well because after calling them it became more than clear that after being transferred to multiple departments, being in the phone over an hour explaining over and over the issue, trying to reach a solution the people they employ are incompetent and have no idea how to properly do anything to solve the issue?

After calling Dish today, being transferred to six different people, trying to get the XM music channels to properly display on my TV and channel guide, they could not help me. After I had given up on them I began to tick things around on my own and all it took to fix the problem was the push of a simple button and problem solved! I was furious with them before, when I figured how simple the solution was I was even more furious about the matter. No offense to anyone working in tech support if you actually know what you are doing, but there are a lot of people out there that have no idea, or have no care for providing actual help to their customers.

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Blind Eye

When Drew Walker was 23, his parents died in a car crash, leaving him their farm. Drew was 'different', and got teased a lot. He built strange scarecrows that moved when the wind blew. One would suddenly stand up in a field, one took off its hat and scratched its head, and one made a courtly bow. There was one that danced a mad jig in a high wind, and another that waved and whistled when the breeze was right. Drew was getting letters and packages through the mail around then.

One day Drew surprised us all by announcing  he was getting married. Drew would fetch his bride and throw a wedding celebration in the spring. In May he left to collect her and was gone several weeks. Details were sketchy, but that was normal for Drew. No one knew how he found his bride and none of us got to meet her, for Drew brought her home in the dead of night and she never came out of that house afterwards. She may still be in there for all we know.

At first Drew said his bride was tired from the journey. He seemed preoccupied, and became more and more withdrawn. Eventually we rarely saw him. We gave up hopes of a wedding celebration and eventually of ever seeing his wife. Rumours flew: she was ill, deformed, mute, mad, or worse. Some said she was a store mannequin. You know how stories get out of hand if no one is watching your back.

Kids would sneak around Drew’s farm as a way to scare each other, but they never saw anything. Drew installed locks, heavy curtains, and an iron grate with a sliding cover on the door. The grate was open a crack so someone could peek out without being seen if someone knocked on the door. Not that any visitors came.

It got so we rarely saw Drew. He must have been shopping in another town. We forgot about him. Out of sight, out of mind. One day we discovered his farm had been abandoned. We never found out what happened to Drew or his wife, if there was one. I wonder if things would be different if we had made an effort with that kid.

Challenge: Write a brief story about the above image and post in comments below.

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