The Incompetence of all Technical Support Personal.

Well today it came apparent to me that a lot of the workers at any technical support from a major company or corporation have little or no proper education, or training on how to actually solve the problems people come to them with. This is true for AT&T, Verizon, Apple and lately Dish Network and Comcast. Why do I say this, well because after calling them it became more than clear that after being transferred to multiple departments, being in the phone over an hour explaining over and over the issue, trying to reach a solution the people they employ are incompetent and have no idea how to properly do anything to solve the issue?

After calling Dish today, being transferred to six different people, trying to get the XM music channels to properly display on my TV and channel guide, they could not help me. After I had given up on them I began to tick things around on my own and all it took to fix the problem was the push of a simple button and problem solved! I was furious with them before, when I figured how simple the solution was I was even more furious about the matter. No offense to anyone working in tech support if you actually know what you are doing, but there are a lot of people out there that have no idea, or have no care for providing actual help to their customers.

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Representatives Are People, Too

I make a lot of calls to the Customer Service department of different companies.  I have never been treated badly by someone who was trying to help me out, so why should I treat them badly? 

On rep was actually speechless when I told her to have a great day after we had taken care of the issue at hand.  She actually stammered and said. "Thanks, I don't get that very often."  After that experience I was more determined to make sure I tell every rep I talk with  "Thank you for your help, have a great day."

They are people like us and have feelings as well. It really makes me wonder why reps get treated so badly when they are trying to help.  Not everything is their fault.

I had a real eye-opener to the rudeness they have to endure a little while back.  A friend of my husbands was over and had an issue with his cell phone.  He called the local office and just ripped into the poor unsuspecting rep that answered the phone.  The rep apologized for something that wasn't even his fault and did his best to resolve the issue, but to no avail.  The friend just went on and on.  The nicer the rep was, the madder this friend got. 

I was horrified!  I have never seen anyone get treated so badly.  This friend has gone his way, and I can't say I am particularly sad about it.  

Be nice to reps, most of them are here to help.  They get a lot of crap and could use some encouragement.

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