I make a lot of calls to the Customer Service department of different companies. I have never been treated badly by someone who was trying to help me out, so why should I treat them badly?
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On rep was actually speechless when I told her to have a great day after we had taken care of the issue at hand. She actually stammered and said. "Thanks, I don't get that very often." After that experience I was more determined to make sure I tell every rep I talk with "Thank you for your help, have a great day."
They are people like us and have feelings as well. It really makes me wonder why reps get treated so badly when they are trying to help. Not everything is their fault.
I had a real eye-opener to the rudeness they have to endure a little while back. A friend of my husbands was over and had an issue with his cell phone. He called the local office and just ripped into the poor unsuspecting rep that answered the phone. The rep apologized for something that wasn't even his fault and did his best to resolve the issue, but to no avail. The friend just went on and on. The nicer the rep was, the madder this friend got.
I was horrified! I have never seen anyone get treated so badly. This friend has gone his way, and I can't say I am particularly sad about it.
Be nice to reps, most of them are here to help. They get a lot of crap and could use some encouragement.
